TERMS & CONDITIONS
We are at your service.
Our customer service department can be at reached at 336.777.6564 or by email. You can also reach us by our Contact Us section on our site.
Turnaround Time & Shipping Schedule
Most orders are shipped within two to four weeks. Orders are shipped from different manufacturers and may arrive in separate packages.
Personalized or blank stock?
We print 100% of all personalized Lavender Belle Design and Devora Designs Brands items. All items are printed on demand. Due to our printing method, we do not normally offer blank stock.
Lavender Belle Design offers industry standard commission to our dealers. Additional charges will include shipping and applicable rush fees (if requested). Your payment for these items is collected using your credit card at the time you place your order. Retail tax, shipping, and handling should be billed to your customers according to your own company terms and policies.
All customer and dealers are required to pay for their orders when they place an order on our site. Accepted forms of payment are American Express, Discover, Visa, MasterCard and PayPal. No terms, check, or COD options available. Shipping and taxes if applicable will be added to your shopping cart.
Marketing & Support Materials for Dealers
Additional marketing and support materials may be available upon request.
All of our items are printed on demand, therefore we do not have any inventory of blank items. You can purchase a sample from us for your store or site at the wholesale price.
Errors made by Lavender Belle Design will be corrected immediately at no charge and shipped at no charge to you. Errors made by the customers will be processed and priced at the original cost plus shipping. For most items, we will email you a proof to approve before printing. Your approval indicates we can proceed to print and are not held responsible for mistakes in personalization.
Cancellation or Changes for Products
Due to our printing process, your order is immediately placed in queue to process. There is no way to stop this process once we have submitted your order to print. Therefore it is necessary to check your order and make all final decisions before you submit your order. Although orders are not subject to cancellation, we understand that customer needs may change prior to submitting your order. We will do our best to work with you, however, depending on where the order is in the process, it may be too late. Once an order is received it is non-refundable if it is personalized. If a refund is needed, please contact us immediately by email at firstname.lastname@example.org or by phone at 33.777.6564. We will refund the funds back to your credit card or issue a store credit if the printing process has not begun.
ALL custom design and services offered by Lavender Belle Design, including but not limited to stationery, brand and logo development, and pattern designs have a 50% required deposit that is non-refundable.
Welcome to the Lavender Belle family of dealers and friends. We promise to create perfectly personalized stationery, invitations, gifts and home décor to you in an expedient manner that you and your customers can always be proud of and excited to send your family and friends.