Terms & Conditions
We are at your service
Our customer service department can be at reached at 336-777-6564 or by email. You can also reach us by our Contact Us section on our site.
Turnaround Time & Shipping Schedule
Most orders are shipped within two to four weeks. Holiday shipping times can take longer and will be announced yearly in our Dealer Tools section. Orders are shipped from different manufacturers on the east coast and may arrive in separate packages.
Personalized or blank stock?
We print 100% of all personalized Lavender Belle Design and Devora Designs Brands items. All items are printed on demand. Due to our printing method, we do not normally offer blank stock.
Lavender Belle Design offers industry standard commission to our dealers. Additional charges will include shipping and applicable Rush fees (if requested). Your payment for these items is collected using your credit card at the time you place your order. Retail tax, shipping and handling should be billed to your customers according to your own company terms and policies.
All dealers are required to pay for their orders when they place an order on our site. Accepted forms of payment are American Express, Discover, Visa and MasterCard. No terms, check, or COD options available.
Marketing & Support Materials
You will find necessary marketing and support materials on our site via Dealer Tools. We encourage you to visit our site often to learn about current and upcoming promotions. We also post flyers and web-friendly artwork for FREE to our dealers. Periodically, you can also receive camera ready postcard marketing materials for your local printer.
Yes, we have samples, however, all of our items are printed on demand; therefore we do not have any inventory of blank items. We do have samples, but more than likely, not the exact design you are looking for and printed with any type of information. But if you need a sample just for cardstock and quality printing purposes, we will be glad to mail it to you.
Errors made by Lavender Belle Design will be corrected immediately at no charge and shipped at no charge to you. Errors made by the customers will be processed and priced at the original cost. Shipping and handling will billed normally.
Cancellation or Changes for Products
Due to our printing process, your order is immediately placed in que to process. There is no way to stop this process once you have submitted your order. Therefore it is necessary to check your order and make all final decisions before you submit your order. Although orders are not subject to cancellation, we understand that customer needs may change prior to submitting your order. We will do our best to work with you, however, depending on where the order is in the process, it may be too late. Once an order is receive it is non-refundable if it is personalized.
Cancellation or Changes for Design
ALL custom design and services offered by Lavender Belle Design, including but not limited to stationery, brand and logo development, and pattern designs have a 50% required deposit that is non-refundable.
Welcome to the Lavender Belle family of dealers and friends. We promise to create perfectly personalized stationery, invitations, gifts and home décor to you in an expedient manner that you and your customers can always be proud of and excited to send your family and friends.